Shipping policy

SHIPPING POLICY

 

At Wombat Keyboards, we know you're eager to get your hands on your new mechanical keyboard.  We strive to process and ship your orders as quickly and securely as possible.

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order. You will receive a confirmation email when your order has shipped.

Domestic Shipping (United States)

We are pleased to offer Free Domestic Shipping on all US orders.

  • Carrier: USPS Ground Advantage

  • Estimated Delivery Time: Typically 2 business days to 1 week, depending on your location.

  • PO Boxes & APO/FPO: Yes, we ship to PO Boxes and any address serviced by the USPS.

International Shipping

We ship to most countries worldwide via FedEx 2-Day Air.

  • Delivery Time: Generally 2 business days after processing.

  • Duties, Taxes & Customs: International orders may be subject to import duties, tariffs, VAT, and taxes incurred once a shipment reaches your destination country. Wombat Keyboards is not responsible for these charges; they are the sole responsibility of the customer.

Please note: Due to carrier restrictions or local regulations, we may not be able to ship to every international region. If we cannot ship to your location, we will contact you immediately.

Order Tracking

When your order has shipped, you will receive an automated email notification from us containing a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please visit our Return Page to complete our issue form. Our support team will review your submission and assist you right away.

Porch Piracy Policy

At Wombat, we strive to ensure that every order reaches our customers safely and securely. However, once a package is marked as delivered by the carrier, the responsibility for the package transfers to the customer.  In the event of porch piracy (theft of a package after it has been delivered), we will take the following steps:

 

·     Upon notification of a stolen package, we will promptly contact the carrier to investigate the incident.

·     We will assist in filing a claim and attempt to recover the loss on your behalf.

·     If efforts to recover the loss are not successful within a reasonable timeframe as determined by us, you will be responsible for the loss incurred due to theft.

 

To avoid the risk of porch piracy, we strongly recommend that you take proactive steps, such as:

 

·      Having your order shipped to a work address or a secure storage locker, or

·     Scheduling delivery for a time when you or a reliable party will be available to receive the package immediately upon delivery.

 

By placing an order with Wombat, you agree to the terms of this policy.  We appreciate your understanding and cooperation in ensuring the safe delivery of your orders.

 

If you need further assistance or have any questions regarding this policy, please contact us at info@wombatkeyboards.com.