Refund policy

CUSTOMER SUPPORT

At Wombat, we take pride in designing and manufacturing a great product.  On occasion, the inevitable happens and product needs to be returned to us for either repair or replacement.  

All returns require preauthorization, whether for warranty work or any other reason.  We do not accept returns that have not been preauthorized by Wombat.  IMPORTANT:  Any product returned to Wombat without preauthorization is considered an unauthorized return.  Unauthorized returns will not be processed, and the product shipped to us by you will not be returned to you.

Wombat authorizes returns for product purchased from this website only and not Wombat products purchased from any other website.

Please complete our Wombat Warranty RMA Form, Wombat Product RMA Form, or Wombat Not Covered Under Warranty Repair Form per the parameters set forth below.  

To receive technical assistance with Wombat products, please contact technicalsupport@wombatkeyboards.com.

Product Under Warranty Return

Wombat products are warrantied for one year as set forth in our Limited Warranty.  If you have a problem with a Wombat product within one year of the date of purchase, and after reviewing our warranty you believe the issue is covered under warranty, complete and submit our Wombat Warranty RMA Form.  Wombat customer support will review your submittal and contact you with return instructions and a shipping label.

Non-Warranty-Related Return

Complete the Wombat Product RMA Form for any non-warranty-related return.

  • Non-warranty-related returns for product 1) damaged in transit, 2) shipped to you in error, i.e., the wrong product was shipped to you, 3) received by you dead on arrival, or 4) received by you with cosmetic defect must be initiated by completing a Wombat Product RMA Form within 15 days of receipt of purchase.  A separate Wombat Product RMA Form must be completed for each, individual product being returned.  Returns for one of the reasons stated above, initiated after the 15-day window has transpired, will not be honored.  Boxed product ordered and shipped to you may be opened by you upon receipt however product must be returned to Wombat in the original condition received, including all accessories and packaging.  Wombat customer support will review your submittal and contact you with return instructions and a shipping label.  New, replacement product will be shipped to you free of charge, including shipping costs.
  • All other non-warranty-related product returns must be initiated by you within 30 days of purchase by submitting a Wombat Product RMA Form.  A separate Wombat Product RMA Form must be completed for each, individual product being returned.  Returns initiated after the 30-day window has transpired will not be honored.  Boxed product ordered and shipped to you may be opened by you upon receipt however product must be returned to Wombat in the original condition received, including all accessories and packaging.  Wombat customer support will review your submittal and make contact with return instructions.  You are responsible for shipping costs to return the product to Wombat’s San Leandro, CA facility. Product must be returned to Wombat in new, undamaged condition. You will be issued a refund for undamaged product within seven days after internal processing of your RMA is completed by Wombat.

IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS LOCATED OUTSIDE THE UNITED STATES OR CANADA:  In the case of product 1) damaged in transit, 2) shipped to you in error, 3) arriving DOA, or 4) arriving with cosmetic defect, new replacement product will be shipped to you free of charge, including shipping costs.  All other warranty-related return of Wombat products sold and shipped from this site to customers located outside the United States and Canada is not offered at this time.  Please plan your purchases accordingly.

Not Covered Under Warranty Repair

Wombat domestic customers may opt to have repairs that are not covered under warranty made to products purchased from this website at their own cost.  We offer inhouse repair -- labor cost, plus cost of repair parts.  Shipping of product to and from Wombat’s San Leandro, CA repair center is paid by you for non-covered repairs.

Non-covered product repair can be initiated at any time by completing a Wombat Not Covered Under Warranty Repair Form. Wombat will evaluate your submittal, determine whether repair can be made, and provide the estimated cost of repair.  Upon your approval to proceed, repair authorization is made, and your credit card information in advance of repair work is required for non-covered repair.  Your credit card is charged for repair work when complete and for shipping cost back to you.

To receive technical assistance with Wombat products, please contact technicalsupport@wombatkeyboards.com.